Finding a technology infrastructure deployment plan that is right for your business is difficult, to say the least. As a decision maker, the onus is on you to make strategic choices, which will have widespread implications on the rest of the company. Growing businesses need new technology tools in order to keep up with – and outpace – the competition. One wrong move can spell the difference between a positive customer experience and disaster. That’s why you need expert advice from Worldlink.
When it comes to choosing what’s best for your organization, make sure to avoid these three common mistakes:
Going In-House
The “Do-It-Yourself” mentality has many applications in the real world… But IT infrastructure isn’t one of them. We see this issue all the time. A Multi-Unit Chain will try to save money by stringing together its own technology rollout using in-house staff and resources. At first, it seems like a good idea. As issues arise, however, teams are left scrambling to find a solution. Sooner or later, they turn to an outside expert to troubleshoot the problem – which consequently, adds to their costs. Hiring a team like ours from the get-go will not only save your organization money by doing the job right the first time, it will also provide much-needed peace of mind as the rest of your staff has the freedom to focus on other areas which may demand attention.
Focusing On The Grand Slam
Take it from us; there are a lot of flashy technology options out there, which tout the “perfect customer experience.” At a high level, the latest gadgets and initiatives you see at conferences like CES and NRF may look appealing. We mean, if it’s getting posted all over Twitter, there must be something compelling about the technology, right? Well, if you’ve got the required infrastructure at the ready, then you’re good to go. If your stores are still working out how to get building-wide WiFi, though, a “grand slam” technology is going to be a bit more out of reach. Instead, focus on what you can do now. No house can be built without a strong foundation. Identifying the most important areas of technology growth, and creating solutions which point you in the direction of your future business goals is a much sounder proposition when compared to chasing the next shiny idea.
Inexperienced Partners
There is a direct correlation between the experience and expertise of your technology partners and the success of a deployment initiative. When looking for an organization to trust with your business, make sure to ask the right questions. Often, technology deployment companies tout their core competencies but are lacking in many other skills. We constantly hear stories from clients where the previous firms they’ve worked with have whiffed on the details. We believe that the relationships with our clients are just as important as the services we provide them. Choose a partner that not only knows what they are doing but also treats you as more than just a line item. Areas like communication, accountability, and the ability to coordinate initiatives to scale are often overlooked in the proposal process. Our key differentiator? We provide a true partnership where you can depend on our expertise every step of the way.
We hope this guide has helped you make a more informed decision regarding your technology infrastructure. If you would like to connect with us regarding improving your store’s technology initiatives, we encourage you to utilize our Calendly scheduler that is in the upper right-hand corner of this page or contact us here.