Worldlink Integration Group is a national provider of technology deployment services with specific industry expertise in the retail, restaurant, and grocery sectors. With our headquarters in Lake Forest, California and remote offices strategically located across the country, our team is prepared to deploy and address our clients’ onsite needs regardless of their location.
The entire staff at Worldlink is comprised of professionals with extensive expertise in technology deployment and a proven track record of exceeding expectations on regional and enterprise-wide projects.
We are Flexible, Accountable, and Responsive to all of your installation and support needs while maintaining a fair price and keeping your best interests in mind at all times.
In an IT world that’s plagued by inconsistent vendor performance, poor communications, slow responses, and questionable motives, Worldlink promises to give you a better experience.
At Worldlink, you are our focus.
We speak your language. We measure our success by your satisfaction. We make recommendations based on your best interests. Of course, we have the people, technical partners, and processes to bring you the best solutions in the industry – but it’s our consistent client-first focus that truly sets us apart.
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Mr. Fecteau, a visionary and leader in the service industry with a focus on retail, is co-founder and CEO of Worldlink Integration. He has held this position since 2008 after serving the first seven years as the company’s COO.
Prior to establishing Worldlink Integration, Mr. Fecteau spent 1991 - 2001 in the Technology deployment services industry at Datatec Systems. There he held many diverse positions, including Operations Manager, Area Director and most recently National Account Manager. During the last five years as National Account Manager, he achieved sales of up to $5 million annually through executive access with Fortune 1000 companies located in the western US.
Preceding Datatec, Mr. Fecteau served 10 years as a managing partner for an east coast electrical contracting firm. He was responsible for all facets of operations including marketing, sales, estimating, budgeting and project management.
Brett joined Worldlink in 2005 and has held several positions, including Director of Operations, Director of PMO, Director of Account Management, and is now VP of Sales. Since joining the company, Brett has sold, delivered, and managed every type of service that Worldlink offers across retail and for manufacturers. This experience positions Brett uniquely to understand how & why Worldlink can provide value and to deliver that value to current and prospective clients. Solution Brett has successfully driven while at Worldlink include several iterations of POS, Servers, PEDs, and APs at a national pet supplies retailer, Infrastructure upgrades (wiring/switches/routers) at a nationwide education provider, Kiosks placed in major sporting stadiums coast to coast, and thousands of New Store builds across the retail spectrum.
Prior to joining Worldlink, Brett was one of the founding members of Z prompt, Inc., a technology services management firm, in 2000. Serving in a variety of posts including Senior National Sales Executive, Project Manager and Operations Manager, Brett lead the delivery of national on-site support services to a Fortune 500 customer base comprised of such companies as Samsung, Mazda Motors of America, Morgan Stanley Dean Witter, Principal Financial Group and Health Net. Since entering the field of corporate services in 1996 Brett displayed a wide array of innovative techniques to produce company successes; from the cutting edge reformation of internal CRM modules to reach external nationwide customers 24x7 to the implementation of partnerships with national office supply giants whereby small organizations gained entry into large customers without timely cold calling introduction. Brett graduated from University of Southern California with a Bachelor of Arts, majoring in English (Literature & Language) in 1996.
VP of Client Services
Zach joined Worldlink as part of the Business Development team in 2011, and was quickly promoted to Business Development Manager in 2012. In addition to managing a team of individuals in various roles, Zach aided in the development and implementation of multiple initiatives such as calling programs, cross-channel campaigns, brand building, and website development/maintenance. His years spent immersed in keeping up to date with current trends and developments in the industry, along with creating and maintaining relationships with prospects, positioned him well for transition to the roles of Project Manager (2014), Account Manager (2015), Director of Account Management (2017), and VP of Client Services (2018).
Prior to Worldlink, Zach’s experience included over 10 years of management in retail, in which he gained valuable experience around the demanding environment and technology solutions that create a positive customer and employee experience. Zach graduated from California State University, Long Beach with a Bachelor of Science in Business Administration, Option in Management, in 2008.
VP of Operations
Karen joined Worldlink in 2006 as a member of the Deployment Services team, where she has performed various roles including Project Support,Service Coordinator, Project Management and until recently Field Services Manager, where she was responsible for all on-site activities. During this time, she had a team of Coordinators and Project Managers that directly interfaced with contractors, vendors and on-site customer personnel. Karen currently has transitioned to focusing on supporting Worldlink as the Director of Finance. Heading up the finance department, she will work with her team of Finance Coordinators to be responsible for accounts payable, accounts receivable, procurement and financial reporting.
Karen obtained a BS in Business Administration with an Emphasis in Accounting from the University of California, Riverside. Prior to joining Worldlink, Karen worked as a bookkeeper for Julius Construction, performing general accounting and project costing. With her background in construction, accounting and project management, she is able to work efficiently with the project and delivery teams, assist in developing and streamlining processes for projects like new stores, remodels and technology deployments; while efficiently working with all customers & vendors. Karen is committed to delivering quality solutions to Worldlink’s customers.
Director of Professional Services
With years of Hospitality Operations experience, Don gained a senior position traveling the US and internationally installing and training staff on restaurant POS systems. After obtaining Microsoft, Cisco, Novell, and CompTIA certifications, he moved fully into the IT sector as a Systems Administrator while providing Project Management for new office moves. His tenure with Worldlink Integration started as a Project Manager for one of their high profile client’s 5 office campus move. After successful completion, he became responsible for consulting with other clients, vendors and partners to determine and exceed the project objectives through collaborative planning of project expectations, cost analysis, scheduling parameters, documentation and reporting.
With Don’s transition into the role of Director of Professional Services, his technical background and continuous research allow him to be a valuable consultative resource for our clients and staff on industry technology trends. His responsibilities include the establishment of relationships with new and existing partners to expand on the range of services Worldlink can provide to our clients. This is accomplished through maintaining a strong focus on the high standards established for the supply chain activity and accountability within Worldlink and our partner network.
Director of Field Engagement
Ken joins Worldlink with an extensive background in Retail Operations and Project/Field Management. Over the last decade, he has successfully managed many diverse projects in the Technology and Retail Signage & Decor industries. Ken has worked with major retail brands such as Walgreens, Ross Dress for Less, JoAnn Fabrics, Sears and Petco. Most recently, he managed a successful project for the Oklahoma DMV.
Key Account Executive
Jeff Thomson is a seasoned business executive with an extensive background in technology where he has excelled at Account Management, Sales and Sales Management. He started his career selling software which ignited a passion for technology and the role it plays in business growth. Jeff transitioned from software to telecom, specifically International Wholesale Voice, during telecom’s tremendous growth in the late 90’s. The International Voice business allowed Jeff to develop and grow many solid, long standing business relationships with some of the largest telecom providers around the world: including AT&T, TeleMex, Sprint, and Verizon.
As a Sales and Business Development professional Jeff has helped many organizations grow from start up to multi-million dollar organizations. In 2017 Jeff joined Worldlink Integration Group as he saw the role technology plays in business and specifically retail entering a transformational phase. He is leveraging his sales and relationship building experience to assist Wordlink with its growth in the retail technology deployment and services industry by providing superior service to its clients.