Project Overview
- Case Study: IT Staff Augmentation
- Technology: Help Desk Support Staff
- Market: Financial Institution
- Project Duration: 5 Months
- Number of Locations: 1
- Number of Technicians: 4
Customer Challenge
Financial Institution needed to increase their Help Desk Support team to handle Level 1 and Level 2 client needs and was not in position to increase internal staff count.
Worldlink Solution
- staff augmentation
- Help Desk Level 1 Support (2 Techs)
- Help Desk Level 2 Support (3 Techs)
Customer Testimonial
“I have worked with multiple partners in the past and I have to say that it’s been a pleasure working with you and your team. I am recommending using you all again in the future.” D.H.- Project Manager