Project Overview

  • Case Study: IT Staff Augmentation
  • Technology: Help Desk Support Staff
  • Market: Financial Institution
  • Project Duration: 5 Months
  • Number of Locations: 1
  • Number of Technicians: 4

Customer Challenge

Financial Institution needed to increase their Help Desk Support team to handle Level 1 and Level 2 client needs and was not in position to increase internal staff count.

Worldlink Solution

  • staff augmentation
  • Help Desk Level 1 Support (2 Techs)
  • Help Desk Level 2 Support (3 Techs)

Customer Testimonial

 “I have worked with multiple partners in the past and I have to say that it’s been a pleasure working with you and your team. I am recommending using you all again in the future.” D.H.- Project Manager