Project Overview
- Technology: Point of Sale and Memory Upgrade
- Market: Retail
- Project Duration: 2 weeks
- Number of locations: 240
Customer Challenge
A mall-based retailer needed to address issues caused by recent software changes to their POS systems. The issues caused a significant increase in the number of support calls related to slow-running systems and resulted in slow transactional times at checkout and staffing issues with the Help Desk who field these calls.
Customer Goals
- Assume transaction processing returned to a normal pace
- Reduce the Help Desk’s call volume
Project Needs
- A memory upgrade at approximately 600 identified registers and it needed to happen
- Ability to complete the task before the busy holiday season (1-2 weeks)
Worldlink’s Role in Facing the Challenge
- Consulted with client to create schedule
- Communicated any schedule changes/special needs with local managers
- Coordinated configuration and testing with the client’s IT department
- Utilized online service portal for checkout and upload of client deliverables