Project Overview

  • Technology: Point of Sale and Memory Upgrade
  • Market: Retail
  • Project Duration: 2 weeks
  • Number of locations: 240

Customer Challenge

A mall-based retailer needed to address issues caused by recent software changes to their POS systems. The issues caused a significant increase in the number of support calls related to slow-running systems and resulted in slow transactional times at checkout and staffing issues with the Help Desk who field these calls.

Customer Goals

  • Assume transaction processing returned to a normal pace
  • Reduce the Help Desk’s call volume

Project Needs

  • A memory upgrade at approximately 600 identified registers and it needed to happen
  • Ability to complete the task before the busy holiday season (1-2 weeks)

Worldlink’s Role in Facing the Challenge

  • Consulted with client to create schedule
  • Communicated any schedule changes/special needs with local managers
  • Coordinated configuration and testing with the client’s IT department
  • Utilized online service portal for checkout and upload of client deliverables