When organizations go through major changes—acquiring new locations, upgrading systems, launching new service models—what happens in the early stages often sets the tone for everything that … Read More
Our key takeaways from NRA 2025 include seeing how the restaurant industry is moving beyond the first phase of digital transformation. In this next phase, technology … Read More
Today, a Point of Sale (POS) system upgrade isn’t just an IT project—it’s a business-critical transformation. Whether the upgrade is driven by the need for better … Read More
For many restaurant IT leaders, the idea of switching to a new outsourced IT partner feels like jumping off a cliff—daunting, risky, and likely to cause … Read More
As restaurants and retailers grow, there’s a natural focus on new builds, brand expansion, and customer experience. But what often gets overlooked in the rush … Read More
IT subscription fatigue is real. Running a restaurant today means juggling a growing number of technology subscriptions. From point-of-sale (POS) systems and security platforms to delivery … Read More
Traditionally, creating a welcoming retail experience meant friendly conversations, leisurely browsing, and personalized, face-to-face interactions. Think about the classic image of a neighborhood shopkeeper chatting warmly … Read More
When you walk into a restaurant today, you might be greeted by a sleek touchscreen kiosk instead of a smiling employee waiting to take your order. … Read More
The Changing Role of Retail Employees Frontline retail employees—sales associates, cashiers, store managers, and fulfillment staff—shape customer experiences and drive sales. Yet it seems many still … Read More
Restaurant technology consolidation is inevitable. We talked about it briefly last year in our 2025 trends to watch. Today we have advanced point-of-sale systems to tools … Read More