The Fine Line of Customer Insights
Many brands from grocery to restaurant to retail are zeroing in on their customer experience strategies in 2019. As many of these CEOs see the … Read More
2018 Retail Wrap-Up: Biggest Sellers
As 2018 closes out, it’s time to take stock of how the landscape of retail changed this year. The shift to digital sales continued, unsurprisingly, … Read More
2018 Black Friday Recap: The Retail Rebound
Black Friday 2018 has been one of the best examples of how the supposed “Retail Apocalypse” has been actually a great boon to the retail industry … Read More
Can Book Retail Be Done Right?
At face value, it would seem that most large bookstores are either gone or on their way out. Borders has been closed for years, and in … Read More
The Key To Driving Foot Traffic To Your Retail Stores
The number one complaint among retailers isn’t regarding abandonment rates, purchase size, nor managing the costs of operation. Most retailers are looking to simply get more … Read More
How Is RadioShack Still Open?
How RadioShack has managed to stay open in the modern retail world has remained unanswered for a long time. After filing for a second bankruptcy and … Read More
Building a Satisfying Customer Journey
How “customer journey” is defined depends heavily on the context. It can be as broad as your company’s marketing strategy, to as specific as operating a … Read More
What is Click-and-Mortar Retail?
Throughout the past month, we have taken a deeper look into the importance of creating an omnichannel experience for your retail customers and discussed the various … Read More
Three Ways To Meet The Demand For An Omnichannel Retail Experience
The ability to deliver a satisfactory omni-channel experience is the new standard. Over half of all retail customers expect a seamless brand experience between channels, yet … Read More