Ever since the CES and NRF conferences, innovations in retail technology have been making the news seemingly everywhere we look. From Twitter to television, entrepreneurs, investors, … Read More
Many brands from grocery to restaurant to retail are zeroing in on their customer experience strategies in 2019. As many of these CEOs see the … Read More
As 2018 closes out, it’s time to take stock of how the landscape of retail changed this year. The shift to digital sales continued, unsurprisingly, … Read More
As is the case for many industries, the future of retail is heavily intertwined with the rate at which technology progresses. This is due in part … Read More
It was over thirteen years ago that the Wal-Mart brand was taking fire from all sides – media, competitors, and the government – the heat of … Read More
At face value, it would seem that most large bookstores are either gone or on their way out. Borders has been closed for years, and in … Read More
A renewed focus on building better customer-brand interactions has resulted in an unexpected strategy emerging in department and big-box retailers alike. Apparel retailers like Macy’s, Nordstrom, … Read More
How long does it take for your customers to go through checkout once they’ve selected all their items? Most retailers would agree that the customer experience … Read More
The number one complaint among retailers isn’t regarding abandonment rates, purchase size, nor managing the costs of operation. Most retailers are looking to simply get more … Read More
The case for the “retail apocalypse” looks rather harrowing at first. The coinciding growth of online retailers like Amazon and Alibaba and the closing of dozens … Read More